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Legal

Privacy Notice - JEMAKO website

These data protection regulations were last updated on 11 May 2022.


1. Overview

Data collection on our website
Who is responsible for the collection of data on this website? The data processing on this website is performed by the website operator whose contact details are stated in the Legal Notice of this website or in section 2 of this document.

How we collect your data
Firstly, the data we collect are those you submit to us. Such data may include, for example, information entered into a contact form or emails sent to us. Other data are collected automatically by our IT systems when you visit our website. These are primarily technical data (e.g. internet browser, operating system or the time the page was accessed). These data are collected automatically as soon as you visit our website.

How we use your data
Part of the data is collected to ensure that the website works flawlessly. Other data may be used to analyse your user behaviour. Data that you submit through a contact form on our website is used to deal with your issues and to answer your questions. In case of an application for a job as an employee we store your data for 2 months; for longer periods data is stored only with the consent of the applicant. In cases of requests for a cleaning party, to become a sales advisor or to become a VIP customer, we will forward your data to the sales advisor mentioned by you; If you have not mentioned a sales advisor we will forward your data to a sales advisor in your vicinity because these cases are being taken care of by our sales advisors.

Your rights regarding your personal data
You have the right to receive information about the origin, the recipients and the purpose of your personal data stored with us. This information may be requested at any time and free of charge. Furthermore, you have the right to request rectification, blocking or erasure of these data as well as the right to object to and restrict the processing of your data. Apart from that, you have the right to data portability. If you would like to exercise any of the aforementioned rights or have any further questions concerning the topic of data protection, you may always get in touch with us using the address stated in the Legal Notice. Moreover, you are entitled to file a complaint with the competent supervisory authority.

Analysis tools and third-party tools
When visiting our website, your surfing behaviour can be analysed statistically. This is done, above all, by means of cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually performed anonymously. You can object to this analysis or prevent it by not using certain tools. Details regarding this matter are stated in section "3. Data collection on our website".
You can object to this analysis. Information about your objection options is included in this Privacy Notice.

2. General information and mandatory information

Data protection
As the operator of these pages, we take the protection of your personal data very seriously. We treat your personal data as confidential as well as in compliance with the statutory data protection regulations and this Privacy Notice.
Different personal data are collected when you use this website. Personal data are data that may identify you. The present Privacy Notice contains explanations on the data we collect and why we use them. Furthermore, it explains the reasons and purposes of this collection.
We point out that online data transmission (e.g. when communicating by email) can be subject to security loopholes. It is not possible to fully protect your data from being accessed by third parties.

Information regarding the party responsible
The party responsible i.e. the controller for the data processing on this website is:
JEMAKO International GmbH
Robert-Bosch-Str. 4
46414 Rhede
Germany
Telefon: +49 (0) 2872 8080
E-Mail: info@jemako.com

The party responsible is the natural person or legal entity that solely decides upon the purposes and means of the processing of personal data (e.g. names, email addresses or the like).

Revocation of your consent to data processing
Many data processing operations cannot be performed unless you have given your explicit consent. You may always revoke any consent you have given. All you have to do is send an informal notification (e.g. in writing or by email) to the party responsible mentioned above. The lawfulness of the processing that occurred before submission of your revocation remains unaffected.

Right to file a complaint with the competent supervisory authority
In the event of any infringements of the data protection regulations, the data subject has the right to file a complaint with the competent supervisory authority. The responsible supervisory authority for the operator of this site with regard to data protection issues is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (www.ldi.nrw.de) or, for those affected from Switzerland if the violation occurred in Switzerland, the Federal Data Protection and Information Commissioner in Bern (www.EDOEB.admin.ch). For further information on the competent supervisory authorities, please contact the appointed data protection officer.

Right to data portability
You have the right to receive the data we process by automated means – either on the basis of your consent or in performance of a contract – in a commonly used and machine-readable format. Furthermore, you are entitled to have these data transmitted to a third party. If you request that your data be transmitted directly to another party responsible, this is done where technically feasible.

Access, blocking, erasure, restriction, objection
Within the framework of the applicable legal provisions, you have the right to receive free information about your personal data stored with us as well as about their origin, the recipients and the purposes of their processing. Where applicable, you have the right to rectification, blocking or erasure of these data as well as the right to restriction of processing. Furthermore, you can always object to the processing of your data. If you would like to exercise any of the aforementioned rights or have any further questions concerning the topic of data protection, you may always get in touch with us using the address stated in the Legal Notice.

Notification obligation
Upon request, the party responsible will confirm that the data subject's personal data have been rectified or deleted or that their processing has been restricted, provided that this is feasible and not associated with a disproportionally high effort.

No promotional emails
Third parties are expressly prohibited from using the contact details published within the framework of our obligation to provide a legal notice for the purpose of sending us unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of receiving unsolicited advertising, e.g. by means of spam emails.

Data Protection Officer
The following party was appointed External Data Protection Officer by JEMAKO International GmbH:

SILA Consulting GmbH
Herr Roland Nießing
Weseler Straße 9
46325 Borken
Email: datenschutz@jemako.com

3. Data collection on our website

Cookies
To some extent, our websites use so-called cookies. Cookies do not cause any damage to your computer, nor do they contain any viruses. Cookies are used to increase the user friendliness, effectiveness and security of our offer. Cookies are small text files that are stored on your computer by your browser. Most of the cookies we use are so-called "session cookies". They are deleted automatically once you have exited our website. Other cookies remain stored on your device until deleted by you. These cookies allow us to recognise your browser when you re-visit our website. You can change your browser settings so that you will be informed whenever cookies are being installed. You may accept cookies on a case-by-case basis, enable them for certain cases only, disable them in general or activate their automatic deletion when closing the browser. If you disable the cookies, the functionality of this website may be restricted. Cookies required for performing the electronic communication process or providing certain features requested by you (e.g. shopping cart) will be stored on the basis of Art. 6 Sec. 1 lit f GDPR. The website operator has a legitimate interest in storing cookies to ensure that their services are provided in a technically sound and optimised manner. To the extent that other cookies are stored (e.g. cookies that analyse your surfing behaviour), these are referred to separately in this Privacy Notice.

Server log files
The following information is automatically collected and stored in so-called server log files by the site provider and automatically transmitted to us by your browser:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be merged with other data sources. This data processing is based on Art. 6 Sec. 1 lit. f GDPR, which permits the processing for the safeguarding of the legitimate interests of the party responsible i.e. the controller. The data will be deleted after 6 months.

Analysis
Our website uses Matomo (formerly Piwik), open source software that allows us to statistically analyse visitor accesses. Matomo uses cookies, i.e. text files that are stored on your computer and allow analysing your use of the website. The information on your use of the website generated by the cookies is stored on our servers. IP addresses are anonymised before any storage takes place.

In this context, we respect the settings of the so-called DNT header (Do Not Track header). These are to be found in the privacy settings of all common browsers.

The cookies are stored on the basis of Art. 6 Sec. 1 lit f GDPR. The website operator has a legitimate interest in the anonymous analysis of the user behaviour to improve both their online offer and their marketing activities. The information on the use of this website generated by the cookie will not be disclosed to third parties. You can keep the cookies from being saved by changing the settings of your browser software. We point out that, in this case, you may not be able to use all the functions of this website. If you disagree with the storage and use of your data, you have the option to disable the storage and use.

LamaPoll
We use LamaPoll – a technology of Lamano GmbH & Co. KG, Prenzlauer Allee 36G, 10405 Berlin – to conduct online surveys. LamaPoll is a web service for creating and conducting surveys. LamaPoll provides technical infrastructure and software solutions that enable its customers to securely create, conduct and evaluate online surveys. The business operations of LamaPoll expressly do not include the data trade, transferring or selling data to third parties or any other use of data. JEMAKO International GmbH remains responsible for the data.
You can find further information on the data privacy of our service provider LamaPoll at www.lamapoll.de/Support/Datenschutz.

Transmission of virtual shopping cart data and digital contents to a sales partner
Other than within the framework of the use of the virtual shopping cart, we do not transmit any personal data to third parties. The contents of the virtual shopping cart are transmitted to the sales partner selected by you within the scope of the contract initiation.
The data will not be transmitted outside this scope.

Your data will only be processed on servers operated by JEMAKO International GmbH, Germany. This can be done by JEMAKO Produktionsgesellschaft mbH, Germany, within the framework of order processing or order data processing. If it is necessary for procedures concerning Switzerland, your personal data will be passed on to JEMAKO Schweiz AG, Lavaterstrasse 40, 8002 Zurich, Switzerland, for further processing of your orders or enquiries. In addition, your personal data will not be processed outside the European Union, with the exception of the use of third-party software in accordance with the following provisions. All personal data processing activities of the companies of the JEMAKO Group mentioned here are carried out for the purposes mentioned here and in accordance with and in compliance with the provisions resulting from this data protection declaration. We also take all measures necessary to ensure the protection of your data. Your data will not be passed on to third parties for advertising purposes, for example.

The basis of this data processing is Art. 6 Sec. 1 lit. b GDPR, which permits the processing of data when necessary for the performance of a contract or precontractual measures.

Except in the cases set out in the "cookies", "server log files" and "analysis" sections, no data will remain stored once you have exited the website or when the virtual shopping cart is being forwarded to a sales partner.
As regards the handling of cookies, especially with regard to the deletion of the data collected by them, we refer to the "cookies" section of this Privacy Notice.

The sales partner you selected in connection with the virtual shopping cart is bound by the data protection regulations of their home country. In this regard, we refer to the privacy notice on the sales partner's website.

We refer to the data subject rights mentioned in section 2. Orders cannot be processed unless the personal data of the data subject are collected and processed.

Secure data transmission
JEMAKO ensures the secure transmission of your data by means of SSL and/or TLS (Secure Sockets Layer / Transport Layer Security) encryption. However, although no one can guarantee absolute protection, we secure our website and other systems by means of technical and organisational measures to protect your data against loss, destruction, access, modification or distribution by unauthorised persons.

Third-party software
This page includes third-party software solutions. If you use these, your data will also be processed by these third parties in accordance with the following instructions. The person responsible for this site usually has no influence on this. You use the third-party software at your own risk.

Google Maps
This page uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The person responsible for this website has no influence on this data transfer to Google Maps.

The use of Google Maps is in the interest of an attractive presentation of our online offers and to make it easy to find the places indicated by us on the website, especially for the sales adviser search. This represents a legitimate interest in terms of Art. 6 para. 1 lit. f GDPR.

You can find more information on the handling of user data in Google's data protection declaration: https://policies.google.com/privacy?hl=en&gl=en.

YouTube
Our website uses plugins from Google’s YouTube site. The operator of this website is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

If you visit one of our pages equipped with a YouTube plugin and click on a video, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to associate your surfing behaviour directly with your personal YouTube profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an attractive presentation of our online offers. This represents a legitimate interest in terms of Art. 6 para. 1 lit. f GDPR. You can find more information on the handling of user data in YouTube’s privacy policy at:https://policies.google.com/privacy?hl=en&gl=en.

Social media
We maintain an online presence with the social media providers mentioned here, through which we communicate with active customers and other interested parties in order to inform them about our products.

We would like to point out that user data can be processed outside the European Union. This can pose risks for you as a user, as for example the enforcement of your rights as a user could be made more difficult.

The processing of users' personal data is carried out on the basis of our legitimate interest in effective communication with users in terms of Art. 6 para. 1 lit. f. GDPR. If the users are asked by the social media providers to give their consent to the processing of data, for example by activating a checkbox or confirming a button, the legal basis of the processing is consent pursuant to Art. 6 para. 1 lit. a. GDPR.

For details of the respective processing and possible objections (opt-out), we refer to the links of the social media providers which are mentioned below.

In the event of requests for information and the assertion of user rights, we would like to point out that these can most effectively be asserted directly against the social media providers, since only they have access to the user data and can take appropriate steps and provide information. If you still need support, however, you can contact us. We will use our influence with the social media providers as part of our data protection responsibility to help you enforce your rights.

Facebook
Users' data can be processed on Facebook for market research and advertising purposes. Thus, for example, user profiles can be created from the user behaviour and the resulting interests of the users. The user profiles make it possible, for example, to place advertisements inside and outside of Facebook that are likely to correspond to the interests of the users. Cookies in which the user's usage behaviour is stored are usually stored on the user's computer for this purpose. This can also be done by Facebook if you do not have your own profile on Facebook and/or are not logged in. In addition, the user profiles may also store data that is stored independently of the user's devices used, especially if the user is a member of Facebook and logged in there.

Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)

Instagram
We provide content on Instagram. This content can be embedded within our own online presence. The content can occur as pictures, videos, buttons and text. Users of Instagram can subscribe to and like content. If users are registered with Instagram, Instagram is able to match the user's interactions with content with the user's profile. Instagram also stores information about the devices which are used to access Instagram, e.g. a device ID. Instagram also uses cookies.

Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA)

Linkster
On this page we use the tracking technology of Linkster GmbH, Colonnaden 5, 20354 Hamburg, to measure and visualize insights into partnerships and advertising channels. This is a function for measuring the efficiency of the corresponding advertising measures. Furthermore, the information enables us to assign advertising successes for billing with corresponding advertising partners. If you click on an advertising integration, cookies are set in your browser, which are read out in the event of a transaction. At every touch point, your browser sends an HTTP request to the Linkster server with which certain information is transmitted. This information includes the URL of the website on which advertising material is placed (referrer URL), the browser identifier (user agent) of your end device (including information about the device type and the operating system), the IP address of the end device (This IP address is anonymized and hashed by us before storage), HTTP header (data packet automatically transmitted by your browser with various technical information), the time of the request and, if previously saved on the device, the cookie with its Content.

A cookie is a small data packet that is exchanged between your browser and the server. The information relevant to the web application can be stored and transmitted in this data package, e.g. the content of a virtual shopping cart.

The tracking technology stores cookies on your end device to document actions. A 24-digit, anonymous ID is stored in the cookie. Linked to this ID, the data is encrypted in our database on the server.

This contains information about the last touch points (i.e. when a particular advertising material was displayed or clicked on by a device). The stored touch points can, if necessary, be combined to form a sequence chain (user journey).

With an action request, the order number and the shopping cart value of your order are usually also transmitted and saved by us. In addition, the following values can be transmitted and saved: your customer number, new customer characteristic, your age and gender as well as the information you provided in a customer survey.

The cookies saved by Linkster GmbH are deleted after 30 days at the latest. The information transmitted to us and the cookies only serve the purpose of correctly assigning the success of an advertising medium and the corresponding billing and is in line with our legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

If you do not want cookies to be stored in your browser, you can do this by setting your browser accordingly. You can deactivate the storage of cookies in your browser under Extras / Internet options, restrict them to certain websites or set your browser so that it notifies you as soon as a cookie is sent. Please note, however, that in this case you will have to reckon with a limited display of online offers and limited user guidance. You can also delete cookies at any time. In this case, the information stored in it will be removed from your device.

The collection and processing of tracking data can also be deactivated by clicking on this tracking optout link: https://trck.linkster.co/privacy-optout.do
Viewing your data: https://trck.linkster.co/privacy-mydata.do
The following overview shows which cookies are used by our tracking technology:

TRS:
Unique, 24-digit identifier (ID) for tracking partnerships. This cookie is stored in the client browser and identifies database records that contain the touchpoint data.
TRSCJ:
Fallback cookie with the rudimentary touchpoint data for tracking partnerships.This cookie contains all touchpoint data encrypted on the client browser.
trs_db_optout:
When you click on the tracking opt-out link, a special cookie is written, which deactivates tracking in the current web browser of the end device. However, tracking is reactivated as soon as you delete the tracking opt-out cookie.

4. Changes to this Privacy Notice

Considering any legislative amendments, we regularly adapt our Privacy Notice to our services and requirements. Hence, we may change this Privacy Notice at our own discretion at any time and without prior notice. Please check the JEMAKO website from time to time to remain up to date with regard to such changes. It is your responsibility to regularly check the JEMAKO website for changes, especially before submitting any personal data.