General Terms and Conditions (GTC)

1. Scope of application, deadlines

1.1 Business transactions and deliveries shall be carried out exclusively in accordance with these General Terms and Conditions. General Terms and Conditions that conflict with or deviate from the following provisions shall not apply.

1.2 The customer is a "consumer" if the purpose of the order cannot be attributed to a commercial, self-employed or freelance activity. On the other hand, an "entrepreneur" is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity.

1.3 If working days are specified as deadlines, this shall be understood to mean all weekdays with the exception of Saturdays, Sundays and public holidays for our registered office.

2. Registration

2.1 When entering your personal data required for registration, you are responsible for providing truthful and complete information. You are obliged to treat the personal access data confidentially and not to make it accessible to any unauthorised third party. The confirmation of the registration follows immediately after sending the registration.

2.2 We are not obliged to accept the registration or the order of a registered customer. We are not obliged to keep our offer permanently available. Orders that have already been confirmed remain unaffected.

3. Storage possibility and inspection of the text of the contract

3.1 You can view our GTC at any time via a link.

You can also print or save this document by using the usual function of your internet service program.

3.2You can view your order history at any time under "My Account". In addition, you will receive an automatic order confirmation, which we will also send to you by e-mail after completion of your order to the e-mail address you have provided. This order confirmation e-mail contains the data of your order once again and can be printed out or saved with your e-mail programme.

3.3 Your order data will be stored, but for security reasons cannot be retrieved directly by you. We offer a password-protected direct access ("My Account") for each customer. Here you can view data about your completed, open and recently shipped orders and manage and save your account settings and address data.

4. Language and conclusion of contract

4.1 Contracts can only be concluded in the following languages: German

We do not offer products for purchase by minors. If you are under 18 years of age, the cooperation of your legal guardian is required.

4.2 By clicking the "Buy" button, you place a binding order for the items contained in the shopping basket. The confirmation of receipt of the order follows immediately after the order has been sent. All products are only sold in quantities customary in the household.

4.3A binding contract is only concluded with the transmission of a separate order acceptance, at the latest, however, with the delivery of the ordered goods.

4.4 Please note that in the case of advance payment (reservation), the delivery of the ordered goods will only take place after the full amount has been credited to our account. If your payment has not been received by us within 7 calendar days after sending the order confirmation, we will withdraw from the contract with the consequence that your order will lapse and we will not be obliged to deliver. The order is then completed for you and for us without further consequences.

5. Delivery/prices/shipping costs

5.1 The delivery options and times will be indicated to you on our website or in the shopping basket. However, our information on this in our order acceptance for your respective order is exclusively binding.

5.2 The prices stated include the statutory value added tax. Any shipping costs incurred will be shown separately in the shopping basket during the ordering process when selecting the shipping options and before the final order is placed.

6. Payment modalities

6.1 Payment terms and methods for your order will be indicated on our website. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Our information on this in our order acceptance for your respective order is exclusively binding. Any fees incurred will be shown separately in the shopping basket during the order process when selecting the payment options and before the final order.

7. Retention of title

7.1 The goods remain our property until payment has been made in full.

8. Liability for material defects, warranty

8.1 We shall be liable for material defects in accordance with the applicable statutory provisions, in particular Art. 197 et seq. of the Swiss Code of Obligations. The warranty period for goods delivered by us to entrepreneurs is 12 months.

8.2 An additional warranty only exists for goods delivered by us if this was expressly stated in the order confirmation for the respective item.

9. Warranty, liability

Unless otherwise agreed, the warranty and liability shall be governed by the statutory provisions.

10. Applicable law/place of jurisdiction

10.1 Contracts between us and the customer shall be governed by the law of the Italian state to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer is a company, a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships shall be our registered office.

11. Amendment of the General Terms and Conditions

We are entitled to unilaterally amend these General Terms and Conditions - insofar as they have been introduced into the contractual relationship with the customer - insofar as this is necessary in order to eliminate equivalence problems that arise subsequently or in order to adapt to changes in the legal or technical framework conditions. Before each new order, you must agree to the current General Terms and Conditions by actively clicking on them.

12. Severability clause

Should individual provisions of the contract, including these regulations, be or become invalid in whole or in part, or should the contract contain an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory provisions.

13. Note on data processing

We handle the data received from you in the context of your order responsibly in accordance with our "Privacy Policy".

14.Right of revocation

You have the right to cancel this contract within 14 days without giving any reason.

The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform me, Silvia Delago by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model cancellation form for this purpose, which is, however, not mandatory. The declaration is to be sent to:

Delago Silvia, Bulla 32 , 39046 Ortisei- Valgardena - Italy, phone: 0039 333 9860135 

E-Mail: delago@jemako-mail.com

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline shall be deemed to have been met if you send off the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to your handling the goods in a manner not necessary for the inspection of the condition, properties and functioning of the goods.

Bulla, the 31.06.2022